Contact Center and Operations
Explore our Contact Center and Operations, learn more about our teams and how you can build a career with us.
A Look Inside Our Contact Center and Operations
Our teams deliver personalized financial solutions and banking relationship services for a wide variety of customers. We have a unique culture that reflects our focus on providing an exceptional customer experience that makes banking with Regions meaningful and easy to support how, where and when our customers want to bank.
Our associates can build their careers by pursuing their interests and developing skills that are transferable across our Contact Center, Operations and across a variety of groups within Regions. This allows associates to grow and advance their careers through progression pathways and professional development that helps them achieve.
Learn more about our teams and what areas interest you most.
Contact Center
Provides financial solutions to customers through a wide range of banking products and services with advice, guidance and education that helps them reach their financial goals.
Collections
Helps our customers resolve delinquencies through creating repayment plans and payments arrangements that minimize losses.
Loan Operations
Delivers support for loan services including Collateral Management, Loan Insurance and Loan Maintenance and Loan Processing.
Bank Operations
Supports internal groups including Cash & ATM, Deposit and Payment Operations, along with Project & Performance Management and Strategy and Automation.
Loan Fulfillment
Delivers loan fulfillment services including processing, underwriting, closing and post-closing of all first mortgage, equity lines of credit and automobile loans.
Spotlight on our Regions Contact Center
Our contact center associates build skillsets that are used to improve the financial wellbeing of our customers which also create opportunities for career growth within our Contact Center and throughout Regions.
Our Contact Center offers comprehensive training that will help you learn and perform while ongoing support and development from engaged leaders that care to help prepare you for your next step.
Positions throughout our Contact Center have a variety of work arrangements including onsite, 2nd shift and overnight.
Explore which role could fit you best and how you can move forward your career with us.
Contact Center Representative
This position helps our customers by phone as the first point of contact for answering questions, helping to solve problems and providing solutions that improve our customers' financial well-being.
Priority Banker
This position works with select customers, including our Regions associates, to deliver a full-service banking experience including providing deposit and lending products, account services and technical needs.
Bilingual/Spanish Contact Center Representative
This role assists Spanish-speaking clients via phone, resolve banking issues, offer product guidance, and earn incentives in a customer-focused contact center role.
Bilingual/Spanish Priority Banker
This position assists affluent Spanish-speaking clients by phone, offering tailored banking advice, resolving issues, and referring to experts when needed—all from the Hoover, AL contact center.
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Priority Banker Hope Jackson: Taking a Career Leap in the Regions Contact Center
"I really enjoy the flexibility that Regions has given us with the opportunity to work from home. I feel that it has allowed me to have a better work/life balance...There is always something new to learn in the Contact Center, and we have this great support system to help us with whatever we may need to do our jobs well."
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Priority Banker Robert Barzin: Looking to be on the front lines of an evolving banking industry?
"The Contact Center offers excellent, extensive training for associates. There are plenty of opportunities for hands-on and on-the-job training....Banking and its customers are shifting more and more toward technology — banking online and by phone — so I thought this would be a great way for me to sharpen my skills in this area, and to be on the frontlines in this new era of banking."
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Regions Makes Banking Easier: Empowers our associates to better help customers
Our Contact Center and Operations associates have access to new, innovative tools and resources to better serve our customers so they can bank when, where, and how they want. This enables our associates to have more personalized and impactful interactions with customers with the focus on advice and guidance to achieve financial goals through delivering meaningful solutions.
