Contact Center and Operations

Explore our Contact Center and Operations, learn more about our teams and how you can build a career with us.

View Our Contact Center and Operations Opportunities

A Look Inside Our Contact Center and Operations

Our teams deliver personalized financial solutions and banking relationship services for a wide variety of customers. We have a unique culture that reflects our focus on providing an exceptional customer experience that makes banking with Regions meaningful and easy to support how, where and when our customers want to bank.

Our associates can build their careers by pursuing their interests and developing skills that are transferable across our Contact Center, Operations and across a variety of groups within Regions. This allows associates to grow and advance their careers through progression pathways and professional development that helps them achieve. 

Learn more about our teams and what areas interest you most.

Contact Center

Provides financial solutions to customers through a wide range of banking products and services with advice, guidance and education that helps them reach their financial goals.

Collections

Helps our customers resolve delinquencies through creating repayment plans and payments arrangements that minimize losses.

Loan Operations

Delivers support for loan services including Collateral Management, Loan Insurance and Loan Maintenance and Loan Processing.

Bank Operations

Supports internal groups including Cash & ATM, Deposit and Payment Operations, along with Project & Performance Management and Strategy and Automation. 

Loan Fulfillment

Delivers loan fulfillment services including processing, underwriting, closing and post-closing of all first mortgage, equity lines of credit and automobile loans.

Fraud

Protects our customers and our company from financial fraud by monitoring, identifying, mitigating and reporting on a wide variety of fraudulent activities, all with a focus on fraud prevention.

Spotlight on Our Regions Contact Center

Our contact center associates build skillsets that are used to improve the financial wellbeing of our customers while also creating opportunities for our associates to grow their careers within our Contact Center and throughout Regions using their interests and skills.

Our Contact Center offers comprehensive training that helps you learn and perform while ongoing support and development from leaders that care helps prepare you for your next step. 

We have positions throughout our Contact Center that have a variety of work arrangements including remote, on-site and flexible / hybrid schedules.

Explore which role could fit you best and how you can move forward your career with us. 

Contact Center
​​​​​​​Customer Service Representative

This position helps our customers by phone as the first point of contact for answering questions, helping to solve problems and providing solutions that improve our customers' financial well-being.

Electronic
Phone Banker

This role assists our customers with their electronic banking, mobile banking and other technical issues through identifying, troubleshooting and resolving our customers' needs while providing excellent customer service. 

Guided
Solutions Specialist

This position provides solutions to our customers and banking expertise through advice, guidance and education on the products and services that best meet our customers' needs.

Fulfillment
​​​​​​​Solutions Banker

This role provides customers with our full range of banking products and services, including new accounts, through both phone and internet channels. 

Contact Center
​​​​​​​Priority Banker

This position works with select customers, including our Regions associates, to deliver a full-service banking experience including providing deposit and lending products, account services and technical needs. 

Why Choose a Career in Our Contact Center and Operations?

Priority Banker Hope Jackson: Taking a Career Leap in the Regions Contact Center

"I really enjoy the flexibility that Regions has given us with the opportunity to work from home. I feel that it has allowed me to have a better work/life balance...There is always something new to learn in the Contact Center, and we have this great support system to help us with whatever we may need to do our jobs well."

Learn what it's like to work in our Regions Contact Center

Priority Banker Robert Barzin: Looking to be on the front lines of an evolving banking industry?

"The Contact Center offers excellent, extensive training for associates. There are plenty of opportunities for hands-on and on-the-job training....Banking and its customers are shifting more and more toward technology — banking online and by phone — so I thought this would be a great way for me to sharpen my skills in this area, and to be on the frontlines in this new era of banking"

Explore more about what makes our Contact Center different

What to expect after you apply

The application process for our Contact Center and for certain positions in Operations includes an assessment to help you better understand our positions and what it's like to work with our customers. It also helps to determine whether these positions could be a good fit for you.
This assessment is required in order to be considered for those positions. 

To help you know what to expect, we are sharing answers to our most frequently asked questions about our assessment and our application process. 

View Our Assessment FAQs

Learn More About Our Contact Center and Operations

Help from Home: How our Contact Center is the lifeline for Regions’ customers

Our teams operate out of various brick-and-mortar facilities as well as provide the same services through technology and support from home to customers throughout our 15 state footprint and beyond. 

Learn more about how our Contact Center helps from home

Regions Makes Banking Easier:
Empowers our associates to better help customers

Our Contact Center and Operations associates have access to new, innovative tools and resources to better serve our customers so they can bank when, where, and how they want. This enables our associates to have more personalized and impactful interactions with customers with the focus on advice and guidance to achieve financial goals through delivering meaningful solutions.

Learn more about how our Contact Center helps from home

Join Our Talent Community

Let's stay in touch! You'll get connected to new opportunities based on your interests and learn more about working at Regions.

Join Here

Bring Your Whole Self to Work

We have a passion for creating an inclusive environment that promotes and values the differences that makes each of us stand out as unique individuals and help provide valuable perspective that makes us a better company and employer. More importantly, we recognize that creating a workplace where everyone, regardless of background, can do their best work and thrive is the right thing to do.

OFCCP Disclosure: Equal Opportunity Employer/Disabled/Veterans