Contact Center and Operations
Explore our Contact Center and Operations, learn more about our teams and how you can build a career with us.

A Look Inside Our Contact Center and Operations

Our teams deliver personalized financial solutions and banking relationship services for a wide variety of customers. We have a unique culture that reflects our focus on providing an exceptional customer experience that makes banking with Regions meaningful and easy to support how, where and when our customers want to bank.

Our associates can build their careers by pursuing their interests and developing skills that are transferable across our Contact Center, Operations and across a variety of groups within Regions. This allows associates to grow and advance their careers through progression pathways and professional development that helps them achieve. 

Learn more about our teams and what areas interest you most.

Contact Center
Provides financial solutions to customers through a wide range of banking products and services with advice, guidance and education that helps them reach their financial goals.
Helps our customers resolve delinquencies through creating repayment plans and payments arrangements that minimize losses.
Loan Operations
Delivers support for loan services including Collateral Management, Loan Insurance and Loan Maintenance and Loan Processing.
Bank Operations
Supports internal groups including Cash & ATM, Deposit and Payment Operations, along with Project & Performance Management and Strategy and Automation. 
Loan Fulfillment
Delivers loan fulfillment services including processing, underwriting, closing and post-closing of all first mortgage, equity lines of credit and automobile loans.
Protects our customers and our company from financial fraud by monitoring, identifying, mitigating and reporting on a wide variety of fraudulent activities, all with a focus on fraud prevention.

Spotlight on Our Regions Contact Center

Our contact center associates build skillsets that are used to improve the financial wellbeing of our customers while also creating opportunities for our associates to grow their careers within our Contact Center and throughout Regions using their interests and skills.

Our Contact Center offers comprehensive training that helps you learn and perform while ongoing support and development from leaders that care helps prepare you for your next step. 

We have positions throughout our Contact Center that have a variety of work arrangements including remote, on-site and flexible / hybrid schedules.

Explore which role could fit you best and how you can move forward your career with us. 

Why Choose a Career in Our Contact Center and Operations?

Taking a Career Leap in the Regions Contact Center
Priority Banker Hope Jackson: Taking a Career Leap in the Regions Contact Center
"I really enjoy the flexibility that Regions has given us with the opportunity to work from home. I feel that it has allowed me to have a better work/life balance...There is always something new to learn in the Contact Center, and we have this great support system to help us with whatever we may need to do our jobs well."
Explore New Opportunities: Join the Regions Bank Contact Center
Priority Banker Robert Barzin: Looking to be on the front lines of an evolving banking industry?
"The Contact Center offers excellent, extensive training for associates. There are plenty of opportunities for hands-on and on-the-job training....Banking and its customers are shifting more and more toward technology — banking online and by phone — so I thought this would be a great way for me to sharpen my skills in this area, and to be on the frontlines in this new era of banking"
What to expect after you apply
The application process for our Contact Center and for certain positions in Operations includes an assessment to help you better understand our positions and what it's like to work with our customers. It also helps to determine whether these positions could be a good fit for you.
This assessment is required in order to be considered for those positions. 

To help you know what to expect, we are sharing answers to our most frequently asked questions about our assessment and our application process. 

Learn More About Our Contact Center and Operations

Explore our investment in the future of banking
Above and Beyond:
Expanding Video Banking to Meet New Needs
With Video Banking ATMs, people can choose real-time video service from a live banker during hours that extend well beyond traditional banking hours. As Regions has opened or renovated branches in major cities and small towns, we've installed Video Banking ATMs in drive-throughs, supplementing our bank’s more traditional ATMs.
Help from Home: How our Contact Center is the lifeline for Regions’ customers
Help from Home: How our Contact Center is the lifeline for Regions’ customers
Pre-pandemic, teams operated out of various brick-and-mortar facilities. But in the new normal, the teams provide the same services to customers through technology and support from home.
Learn more about how Regions makes banking easier
Regions Makes Banking Easier:
Empowers our associates to better help customers
Our Contact Center and Operations associates have access to new, innovative tools and resources to better serve our customers so they can bank when, where, and how they want. This enables our associates to have more personalized and impactful interactions with customers with the focus on advice and guidance to achieve financial goals through delivering meaningful solutions.

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We're proud of our workplace recognition.
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Bring Your Whole Self to Work

We have a passion for creating an inclusive environment that promotes and values the differences that makes each of us stand out as unique individuals and help provide valuable perspective that makes us a better company and employer. More importantly, we recognize that creating a workplace where everyone, regardless of background, can do their best work and thrive is the right thing to do.

OFCCP Disclosure: Equal Opportunity Employer/Disabled/Veterans